Privacy Policy

Legal Disclaimer

By using this website, you agree to the terms outlined below. Please read this disclaimer carefully before proceeding.

1. General Information Only
The content provided on www.keytheorem.com.au is for general informational purposes only. While we strive to ensure the accuracy of product descriptions, images, and specifications, we do not guarantee completeness, accuracy, reliability, or timeliness. Any reliance you place on such information is strictly at your own risk.

2. No Professional Advice
Any product recommendations, build suggestions, or usage tips provided on this site or through our customer service are based on general knowledge and hobbyist experience. They do not constitute professional, technical, or legal advice. Please make informed decisions or consult a specialist if needed.

3. Limitation of Liability
To the maximum extent permitted by Australian law, Key Theorem and its partners are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of this website or our products, including but not limited to damage to devices, loss of data, or injury resulting from misuse.

4. External Links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or accept responsibility for any content, products, or services provided by external websites.

5. Intellectual Property
All content on this website, including but not limited to text, logos, images, product designs, and layout, is the property of Key Theorem or its content suppliers and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without express written permission.

6. Product Usage and Modifications
Some products sold by Key Theorem are intended for enthusiasts and may require technical knowledge to install or use. Modifying or mishandling components may void warranties or cause damage. Key Theorem is not responsible for any damage or injury resulting from such modifications.

7. Changes to This Disclaimer
Key Theorem reserves the right to update this disclaimer at any time without notice. Continued use of the website indicates acceptance of any changes.

1. Introduction
Key Theorem (“we”, “us”, “our”) operates the website keytheorem.com.au and offers custom mechanical keyboards and parts. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, secure and disclose your personal information, in compliance with the Privacy Act 1988 (Cth) and the Office of the Australian Information Commissioner’s Australian Privacy Principles (APPs). OAIC+2OAIC+2

2. Who We Are
Key Theorem (ABN: 99 713 309 117)
Address: Melbourne, VIC, Australia]
Email: support@keytheorem.com.au
We are the data controller for the purposes of this policy.

3. What Types of Personal Information We Collect
We may collect the following kinds of personal information when you interact with us:

• Name, billing and shipping address, phone number, email address

• Payment information (via our payment processors) – we do not store full credit‑card numbers on our own servers unless needed for build/repair purposes

• Order history, product preferences, build specifications

• Technical and usage data 

• Communication records (email exchanges, chats)

• Any other information you voluntarily provide 
   

4. How We Collect Personal Information
We collect information:

• When you place an order, register an account, subscribe to our newsletter, contact support, or otherwise provide information on our site.

• Automatically via cookies and analytics tools when you browse our site.

• From third‑party sources (for example payment processors, shipping carriers) where necessary for delivery or payment processing.
  We will not collect unusually sensitive personal information unless you explicitly provide it with consent.
   

5. Why We Collect & How We Use Your Personal Information
We use your information for:

• Processing orders, billing and delivery.

• Building, customising and supporting your keyboard purchases (eg. storing your build specs for warranty/service).

• Communicating with you about your order and our products/services 

• Improving our website, products, service and customer experience (including analytics).

• Marketing purposes (only if you opt‑in), such as emailing new product announcements, promotions.

• Fulfilling legal or regulatory obligations.
   

6. Disclosure and Transfer of Your Information
We may disclose your personal information to:

• Service providers such as payment processors, shipping carriers, IT providers.

• Our business partners, where necessary (for example build parts suppliers, logistics) under strict confidentiality terms.

• Government or regulatory authorities when required by law (e.g auditing, law enforcement).
  We may transfer your personal information outside Australia (for example if a part supplier is overseas). If so, we take reasonable steps to ensure your information is protected in accordance with the APPs. OAIC+1
   

7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect website usage data (e.g., which pages you visit, device type). You can control or disable cookies via your browser settings, though this may affect your ability to use certain features of the website.

8. Data Storage, Security & Retention
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We use industry‑standard security measures (e.g., encryption, secure servers) appropriate to the risk.
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. After that, we will securely destroy or de‑identify it.

9. Access & Correction
You have the right to access personal information we hold about you, and request correction if you believe it is inaccurate, out‑of‑date or incomplete.
To request access/correction, contact us at support@keytheorem.com.au. We will respond within a reasonable timeframe and may ask for identity verification.

10. Complaints & Contacting Us
If you have any queries or complaints about our handling of your personal information, please contact us at:
Email: support@keytheorem.com.au
Address: [Insert Address]
We will respond and attempt to resolve your complaint promptly. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Children
Our website is not intended for children under 15 years of age. We do not knowingly collect personal information from children under 15. If you believe we have inadvertently done so, please contact us and we will delete the information.

12. Changes to this Policy
We may update this policy from time to time. When we do, we will revise the “Last Updated” date above and publish the new version on our website. We encourage you to check back periodically.

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